Delivery Info - Charges and Times

DELIVERY INFO - CHARGES AND TIMES

Delivery Charges
Delivery charges depend on the value of the shipment (except Alcohol Sales) and where it will be sent.
You will see the costs both set out below and at the checkout, before confirming your order.
Delivery costs are mostly subsidised i.e. we charge less than it costs.
Addtionally after years of experience we ship by the most appropriate and reliable method available. I.e There may be less expensive non trackable shipping options but to best ensure safe delivery we mainly ship by trackable and signed for methods.

Courier and Signature for orders with a value over £50 and Alcohol Sales
Please note that for all orders with a value over £50 and Alcohol Sales delivery will be made by Courier and is fully trackable with a signature required at delivery.

Additionally for Alcohol Sales proof of legal drinking Age in that Country will be required.

UK Mainland (excluding Highlands) – Standard Delivery
FREE for Orders with a value over £100 *excluding Alcohol.
For orders with a value of £100 and below, delivery costs are £4.50.
All orders with a value less than £50, delivery is by regular post and is not trackable.

UK Mainland (excluding Highlands) – Courier, Express Delivery and Alcohol Sales
This option can be chosen for items in stock and is mandatory for Alcohol Sales and costs £10.
This option and all orders with a value more than £50 is made by Courier and is fully trackable with a signature required at delivery.

Scottish Highlands – Standard Delivery
For orders with a value of £100 and below, delivery costs are £4.50.
All orders with a value less than £50, delivery is by regular post and is not trackable.

Scottish Highlands – Courier, Express Delivery and Alcohol Sales
This option can be chosen for items in stock and costs £10.
For Alcohol Sales this option is mandatory and costs £15.
This option and all orders with a value more than £50 is made by Courier and is fully trackable with a signature required at delivery.

UK Offshore including Scottish Islands, Channel Islands and Northern Ireland – Standard Delivery
For orders with a value of £50 and below delivery costs are £4.50.
All orders with a value less than £50 delivery is by regular post and is not trackable.

UK Offshore including Scottish Islands, Channel Islands and Northern Ireland – Courier, Express Delivery and Alcohol Sales
This option can be chosen for items in stock and costs £20.
For Alcohol Sales this option is mandatory and costs £25.
This option and all orders with a value more than £50 is made by Courier and is fully trackable with a signature required at delivery.

Europe
For orders of any value (except Dog Beds) delivery costs are £40.
For Dog Beds (due their considerable size) delivery costs are £95.
All deliveries will be made by Courier and are fully trackable with a signature required.

USA and Canada
For orders of any value (except Dog Beds) delivery costs are £45.
For Dog Beds (due their considerable size) delivery costs are £125.
All deliveries will be made by Courier and are fully trackable with a signature required.

Rest of the World
For orders of any value (except Dog Beds) delivery costs are £60.
For Dog Beds (due their considerable size) delivery costs are £195.
All deliveries will be made by Courier and are fully trackable with a signature required.

Taxes and Duties
Sales to addresses within the United Kingdom are subject to Value Added Tax (VAT) although certain goods such as children’s clothing may be exempt. Shipments to addresses out with the United Kingdom are not charged VAT.

Please note similar to all international retailers, we can accept no responsibility for duties and other import taxes which certain countries (or states) may apply to your order. By placing your order with us you are assuming all responsibility for the legality of personally importing the products in question.

Furthermore if you prevent delivery of the goods by, (for example) failing to supply the courier or your local customs, tax office with necessary information or documentation, or failing to pay local customs, taxes or courier’s administration fees so your package is returned to us, any resulting return postage or courier’s administration fees incurred will be deducted from the amount refunded to you in respect of that order.